Refund policy
Last updated October 6, 2026
Failed clips
Credits for clips that fail, or that are cancelled before they finish, return to your balance automatically.
Credit packs
You can ask for a refund of an unused credit pack within 14 days of purchase. Write to us from your account email.
Subscriptions
You can cancel at any time; the plan stays active until the end of the paid period. If you were charged for a renewal you did not intend and have not used its credits, contact us within 7 days.